Internal Information System
PROQUIMAC PFC, S.A. (hereinafter referred to as the “Entity”) has implemented a Internal Information System (SIIF)which integrates the different internal information channels of the organization and is configured as a fundamental axis for the promotion of a culture of ethical, responsible and sustainable performance, with the duty of supervision, control and prevention in terms of regulatory compliance.
The system is the preferred channel and a mandatory tool for diligently channeling communications on regulatory violations and non-compliance, with full protection for informants, without risk of reprisals and with the necessary protective measures.
The SIIF has been designed, configured and managed with the necessary measures and mechanisms for security, confidentiality, data protection and whistleblower protection. For this purpose, we have the collaboration and support of the external expert BONET consultingwhich provides high levels of professionalism, experience, independence, confidentiality and compliance with the applicable regulatory framework.
Consequently, the Entity has provided the SIIFIF with a series of guarantees, among which are anonymity/anonymization, proper recording, preservation and non-alteration of information, prevention of conflicts of interest, protection of the informant and prohibition of retaliation.
To know in detail the principles of action and the fundamental guarantees that govern the Entity’s Internal Information System in accordance with the requirements demanded by the new regulations, you can view and access the
General Policy of the Internal Information System and Whistleblower Protection.
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Information Channels
The Entity has set up different internal information channels that allow the presentation of communications in written or verbal format. To this end, the Entity relies on the configuration, design and support of an external expert in order to provide the highest levels of professionalism, experience, independence, confidentiality, data and whistleblower protection, and other areas applicable to this type of channel. Further information on the technical characteristics of the channels can be found in our Policy. The channels of our SIIF are as follows:
On-line/Digital Channel
The Entity makes available an on-line tool through which any employee or person related to the Entity may submit a written communication through the following link:
https://corporate-line.com/cnormativo-proquimac
This tool has security measures that guarantee the protection of the information, the identity of the informant and the identity of those affected by it, as well as the confidentiality and reserve of the entire process of management and processing of the communication.
Face to face channel 
Another of the channels that the Entity makes available to its employees and third parties that relate to it is the face-to-face channel, which allows the presentation of verbal communications through a face-to-face meeting or by videoconference.
In order to ensure due compliance with the commitments and guarantees contained in our Policy and the regulatory framework applicable to this type of communications, the Entity has entrusted this function of managing these communications to the external expert BONET consulting, to ensure the protection of the identity of the informant both in the process of requesting a prior appointment, in the presentation of a communication in face-to-face format, and in the place where the communication is made.
BONET professionals are responsible for the management of requests to submit communications through this channel, as well as for the collection and conservation of all the information provided in such request. As established by law, such meetings will be documented by means of an anonymized recording, with the prior consent of the informant.
In order to make use of this channel, you must request appointment through the following contact channels:
- Phone: 911087727 / 930460116
The hours of service to the informant are as follows:
- Monday to Thursday from 8:30 am to 2:00 pm and from 3:00 pm to 6:00 pm.
- Friday from 8:30 am to 2:30 pm.
In order to ensure the necessary protection and security measures for this type of communications, communications submitted directly by telephone or e-mail cannot be made and will not be recorded. These two tools are exclusively enabled to coordinate with the technical staff the day, time and place for face-to-face communication.
Please follow the instructions described above to access and properly use the official channels enabled by the Entity for the submission of communications and the application of all our security and protection mechanisms required.
If you have any doubts or queries about the operation of the Entity’s Internal Information System, please contact the System Manager at the following e-mail address: responsables.siif@proquimac.com